FAQ

Q: Do you ship internationally?
A: No, we currently ship only within the USA to ensure safe and timely delivery.

Q: How long will my order take to arrive?
A: Orders are processed within 1–2 business days, and standard delivery usually takes 3–7 business days.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email.

Q: What are your shipping costs?
A: Shipping costs are calculated at checkout. We occasionally offer free shipping promotions.

Q: Do you offer expedited shipping?
A: Yes, you can select express or priority shipping during checkout for faster delivery.

Q: Can I change my shipping address after placing an order?
A: Address changes are possible before your order ships. Contact us immediately to update it.

Q: Do you ship to P.O. Boxes?
A: Yes, we deliver to most P.O. Boxes across the USA.

Q: Are your products cruelty-free?
A: Absolutely! All our products are cruelty-free and not tested on animals.

Q: Are your products natural?
A: Yes, we use organic oils, butters, and botanical extracts wherever possible.

Q: How should I store my bath bars and soaps?
A: Keep them dry between uses on a soap dish to maximize longevity.

Q: Do your products contain allergens?
A: Ingredients are listed on each product page. Please check carefully if you have specific allergies.

Q: Can I use your products on sensitive skin?
A: Most of our products are gentle and safe for sensitive skin, but we recommend patch testing first.

Q: How do I return a product?
A: Contact us at info@sequoiabathhaven.com within 14 days of delivery. Returns must be unused and in original packaging.

Q: Do you offer refunds?
A: Yes, refunds are processed after the returned product is received and inspected.

Q: Can I cancel my order?
A: Orders can only be canceled before shipping. Contact us as soon as possible.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and Shopify Payments.

Q: Do you offer gift wrapping?
A: Yes! You can select gift wrapping at checkout for a small additional fee.

Q: Can I place a wholesale or bulk order?
A: Yes, contact us at info@sequoiabathhaven.com for wholesale inquiries.

Q: Do your products expire?
A: Our products are best used within 12–18 months from the date of purchase for optimal freshness.

Q: How can I contact customer support?
A: Email us at info@sequoiabathhaven.com or call +1 972 955 7892 for any questions or concerns.